Frequently Asked Questions
Everything you need to know about your next run.
How do I find the right running shoe for my foot type?
We recommend using our online Shoe Finder tool or visiting a local retailer for a gait analysis. Generally, if you have high arches, look for Neutral shoes; if you have flat feet or experience overpronation, look for Support shoes.
What is the Brooks Run Happy Promise?
The Run Happy Promise is our 90-day trial period. Take our gear for a 90-day test run. If you don’t love it, return it for free—even if it's used. Shipping is on us.
How many miles should I run in a pair of shoes before replacing them?
Most high-quality running shoes last between 300 to 500 miles. This depends on your running style, body weight, and the surface you run on. Check your outsoles for wear patterns regularly.
Do you offer free shipping and returns?
Yes, we offer free standard shipping on all orders over $75. Returns are always free within the 90-day trial period using our prepaid return labels.
How should I clean my Brooks running shoes?
We recommend hand washing your shoes with mild soap and cold water. Avoid the washing machine and dryer, as high heat can break down the adhesives and technical materials. Always air dry them away from direct sunlight.
Can I track my order once it has shipped?
Once your order leaves our warehouse, we will send you a shipping confirmation email containing a tracking number and a link to follow your package's progress.